RI-Go Lift – Returns & Refunds
At RI-Go Lift, we are committed to providing quality material handling equipment, parts, and service. If you are not completely satisfied with your purchase, we will do our best to assist you.

Please review our return guidelines below.

1. Eligibility for Returns:

• Returns must be requested within 30 days of the original purchase date.
• Products must be unused, in their original condition, and returned in their original packaging.
• A valid receipt, invoice, or proof of purchase is required.
• All returns are subject to inspection and approval by RI-Go Lift.

2. Non-Returnable Items

• The following items are generally not eligible for return:
• Special-order or custom-ordered products.
• Electrical components, electronic parts, and control modules.
• Used, installed, damaged, or modified products.
• Clearance, discounted, or final-sale items.
• Products specifically manufactured or configured to customer specifications.

3. Restocking Fees

Approved returns may be subject to a restocking fee of up to 20%, depending on the product and condition.

Original shipping, delivery, and handling charges are non-refundable unless the return is the result of an error by RI-Go Lift.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

RI-Go Lift will work with you to resolve the issue through replacement, repair, or refund, as appropriate.

5. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for processing, depending on your financial institution.

6. Equipment Sales

Forklifts, material handling equipment, and other machinery sales are generally final unless otherwise agreed to in writing at the time of purchase.

Any warranty claims or equipment concerns will be handled in accordance with the applicable manufacturer’s warranty or written sales agreement.

7. How to Request a Return

To request a return or discuss a product concern, please contact our team:
RI-Go Lift
175 Courtland Avenue
Concord, Ontario
Phone: (416) 213-7277
Website: https://www.rigolift.com/

Please have your invoice number and product details available when contacting us.

RI-Go Lift reserves the right to refuse returns that do not meet the conditions outlined in this policy.

This policy applies to purchases from RI-Go Lift and is subject to applicable Ontario and Canadian consumer protection laws.Type your paragraph here